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TERMS AND CONDITIONS

This document sets out the terms and conditions (“terms") governing access to and use of the website available at URL www.trapped.ro as well as the conditions for purchasing the Products and/or Services sold through the online store accessible at the same web address (“The shop").

These Terms are an agreement between you, as a user accessing or purchasing products and/or services from our Store (“your","user" or "Buyer") and the commercial company REILIN TREE SRL, with registered office in INT. MARGĂRITARULUI, NO.2, GROUND FLOOR, AP.CAM 1, Otopeni, Ilfov, registered in the Trade Register under no. J23/1104/2014 and having CUI 31699074 (“we","Company" or "Seller"). 

Please read these Terms carefully, as they contain important information regarding your rights and obligations. In order to purchase products and/or services from the Store, it is necessary to expressly accept these Terms by checking the appropriate box. These Terms also apply if you only access the Store (without purchasing a Product or Service). If you do not agree with the provisions of this document, please do not continue to use / access this Store and do not place orders from the Store.  

We reserve the right to change these Terms at any time. If we make changes, we will post the updated version of the Terms in the Store and notify you accordingly. Any change to the Terms will apply from the date it is made. 

Placing an order from the Store is subject to the Terms in effect at the time the order is placed, which you must expressly accept.

1. DEFINITIONS

In this document, the words defined below shall have the following meanings:

  1. Company, Selleror we - have the meaning assigned in the preamble;
  2. Command – the electronic document that intervenes as a form of communication between the Seller and the Buyer through which the Buyer expresses his intention to purchase products and/or services and agrees to make their payment, under the terms of the present Terms;
  3. Contract - the document being formed  between the Seller and the Buyer at the time of confirmation of the Order by the Seller, the clauses of which are governed by the present Terms, and, alternatively, by the applicable legislation;
  4. Buyer, user or your – have the meaning assigned in the preamble, respectively, any natural or legal person who accesses, browses or purchases Products and/or Services through the Store;
  5. Part / Parts – individually, any of the Buyer or Seller; and, collectively, Buyer and Seller;
  6. Product and/or Services – any good and/or service offered for sale by displaying it in the Store.

    2. ORDER

    Execution of the Order

    By accessing the Store, you can view the Products and/or Services offered for sale along with information about their features. The presentation of Products and/or Services in the Online Store does not constitute a legally binding offer, but only a non-binding online catalog. 

    To purchase the Products and/or Services from the Store, you must follow a set of steps:

    1. Selecting the desired Products and/or Services and configuring their specifications from the available options.
    2. Adding Products and/or Services to the shopping cart; this action does not involve the automatic reservation of the selected Product and/or Service, there is a possibility that it will no longer be available in stock between the time of its addition to the basket and the confirmation of the Order by us.  
    3. Completing the Order by providing personal information and the delivery method, as well as by selecting a payment method from the available ones and making the payment in one of the ways indicated by us; this action does not involve the automatic purchase of the selected Product and/or Service, the purchase being necessary to confirm the Order by the Seller.

    The prices of the Products and/or Services displayed in the Store may be subject to subsequent changes, in unforeseen or justified situations, including, but not limited to, increases in operating costs or additional taxes imposed by the authorities. In the event of such a change affecting a confirmed order, the Buyer will be promptly notified and given the option to accept the adjusted prices or cancel the order, with a refund of any amounts already paid.

    Confirmation of an Order

    Once an Order is completed, the Company will notify the Buyer of confirmation and acceptance of the Order. 

    The purchase of a Product and/or Service from the Store means the conclusion of a contract between you, as the Buyer, and the Company, as the Seller.

    The Seller reserves the right to change the prices of the Products and/or Services offered, including for already confirmed reservations. In such cases, the Buyer will be notified in writing of the change and will have the opportunity to accept the updated conditions or request the cancellation of the reservation, benefiting from the full refund of the amounts already paid.

    The contract is considered concluded between the Parties at the time when the Company sends the Buyer a confirmation of the Order. 

    Refusal of an Order 

    The Company may refuse the Order placed by you, without any subsequent obligation of either Party to the other or without any Party being able to claim damages from the other in the following cases:

    • Non-payment, regardless of the reason; for example, (i) as a result of non-acceptance by the issuing bank of the Buyer's card or the transaction; (ii) as a result of invalidation of the transaction by the payment processor approved by the Seller; (iii) non-payment by bank order or cash on delivery; 
    • the data provided by the Buyer are incomplete and/or incorrect, in which case the money will be returned to you (if you have already made the payment); in this case, the Company may first request the modification of the data;
    • The selected Products/Services are not available, in which case the money will be returned to you (if you have already made the payment);

    In the above cases, the Contract will terminate, if the Seller has accepted the Order by that time.

    Change in prices

    The Seller reserves the right to change the prices of the Products and/or Services offered, including for already confirmed reservations. In the event of such a change, the Buyer will be notified and will have the option to accept the adjusted prices or cancel the reservation with a full refund of the amounts paid.

    3. PAYMENT and BILLING

    All Products and/or Services displayed in the Store are accompanied by their price, which will be expressed in lei. 

    The prices include VAT, and this is highlighted in the summary of the Order before its confirmation. 

    We have the right to offer price reductions. In this case, we will inform you accordingly and the discount will be applied in accordance with the conditions set by the Seller.

    We reserve the right to adjust prices for Products and/or Services offered, including confirmed bookings, in justified situations such as legislative changes, significant economic fluctuations or other unforeseen events affecting costs. If such a change occurs, the Buyer will be notified in advance, with the possibility to accept the new conditions or cancel the reservation without additional costs.

    The Company cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to charges recorded for processing the payment order or currency conversion fees applied by the card's issuing bank, if the card's issuing currency differs from the currency in which the payment is made. 

    Payment is made either by using the services of a third-party provider, payment processor and/or through banks. You understand and agree that we do not provide and cannot control those services. We will not be responsible or liable for any claims, damages, payments, deficiencies, fines, judgments, debts, losses, costs and expenses arising out of or related to the use of such payment services.

    4. DELIVERY/CONFIRMATION OF ORDERS

    For services booked on the website www.trapped.ro, The buyer will receive immediate confirmation by e-mail of the reservation placed.

    For products purchased on the website www.trapped.ro will have access to the digital content immediately after making the payment and in accordance with the conditions indicated in the Store.

    5. RETURN POLICY 

    This section applies only to Consumer Buyers (individuals) as required by law.

    Right of withdrawal

    This right applies to GIFT CARD vouchers purchased on the website www.trapped.ro. Pursuant to the legal provisions in force, you have the right to withdraw from this Agreement, without specifying the reasons, within 14 days, otherwise calculated:

    • from the date of conclusion of the Contract, in the case of the provision of Services; 
    • from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the Products; 
    • from the day on which you or a third party other than the carrier indicated by you take physical possession of the last Product, in the case of a single Order for several Products that will be delivered separately;
    • from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the last part / the last good, in the case of delivery of a Product that consists of several lots or parts;
    • in the case of contracts for the periodic delivery of Products for a specified period of time, from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the first Product.

    To exercise your right of withdrawal you must inform us (using the contact details published in the Store) of your decision to withdraw from this Agreement using an unequivocal statement, for example a letter sent by post, fax or e - email. For this purpose, you can use the withdrawal model below; however, its use is not mandatory.

    In order to comply with the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

    Consequences of Withdrawal

    If you withdraw, we will refund the amount we received from you no later than 14 days after we are informed of your decision to withdraw from this Agreement. 

    We will make this refund using the same payment method used for the original transaction, unless you agree to a different refund method; in any case, you will not be charged any fees as a result of such refund. 

    In the case of digital content or digital services, you will refrain from using their content and from making it available to third parties.

    Sample withdrawal form

    This form is returned completed only if you wish to withdraw from the Contract

    – To: REILIN TREE SRL, with registered office in INT. MARGĂRITARULUI, NO.2, GROUND FLOOR, AP.CAM 1, Otopeni, Ilfov, registered in the Trade Register under no. J23/1104/2014.

    – I hereby inform you of my withdrawal from the contract relating to the sale of the following products / services(*)

    – Ordered on *)/received on *)

    – Name of the consumer 

    – Consumer's address 

    – Signature of the consumer(s) (only if this form is served on paper)

    Date

    Exceptions to the right of withdrawal

    The following are excluded from the right of withdrawal from the Contract:

    • contracts for the provision of Services, after the full provision of the services and in the event that the Contract gives rise to a payment obligation for the Buyer, if the execution has begun with the prior express consent of the Buyer and after he has confirmed that he has become aware of the fact that he will loses the right of withdrawal after full execution of the Contract by the Seller;
    • the provision of digital content that is not delivered on a physical medium, if performance has begun and, in the event that the contract gives rise to a payment obligation for the Buyer, if (i) the Buyer has given its express prior consent to the start of performance during withdrawal period; (ii) The Buyer has confirmed that it has become aware of the fact that it will lose its right of withdrawal; (iii) The Seller has provided confirmation of the conclusion of the Contract.

      6. COMMENTS, REVIEWS AND FEEDBACK

      Buyers who have purchased Products and/or Services from the Store will be able to submit to us feedback ("Content"). In certain situations, this Content may be published on the website www.trapped.ro, the Buyers' agreement in this regard having the meaning of a non-exclusive, free, unlimited license  in time and worldwide for the reproduction, publication, transmission and dissemination of the Content.

      With this in mind, you agree not to create, transmit and/or distribute any Content that:

      • is illegal or that would constitute, encourage or provide instructions for an offense or that infringes the rights of any Party, violates any national or international law or otherwise creates any prejudice;
      • is defamatory, profane, obscene, pornographic, sexually explicit, indecent, vulgar, suggestive, violent, harassing, hateful, threatening, offensive, discriminatory,  abusive,  invasive of privacy or publicity rights, fraudulent, deceptive or otherwise objectionable;
      • have the character of spam or represents any other form of unsolicited advertising, promotional materials or commercial messages, except where expressly permitted; 
      • through which a user impersonates another person or entity or which falsely creates your affiliation with a person or entity;
      • may infringe a trademark, trade secret, copyright or other intellectual property right;
      • contains any statements, observations or assertions that do not reflect your honest opinions and experiences;
      • is designed to deceive or trick users of the Store;

        7. CONDUCT OF USERS

        You are solely responsible for your own behavior while accessing and using the website. You agree to use the Website only for purposes that are lawful and in accordance with these Terms and any applicable laws or regulations. You agree that you will not conduct or permit any third party to conduct, including but not limited to, any of the following:

        • use the Website for any illegal or unauthorized purpose or engage in, encourage or promote any illegal activity or any activity that violates these Terms or any other rules or policies established by us from time to time;
        • use the website to infringe the legal rights and legitimate interests of others; 
        • use any robot, algorithm or other automated means or interface not provided by us to access the website or extract data;
        • attempt to indicate in any way that you are affiliated with us, unless we have expressly consented to such conduct;
        • upload, submit, distribute or broadcast any Content that could be construed in any way as defamatory, illegal, fraudulent, obscene, harassing or objectionable; 
        • indicate that you are any other person by any means (for example, by using an email address, name, pseudonym or otherwise);
        • exploit the Website for any unauthorized commercial purpose; 

          8. INTELLECTUAL PROPERTY

          Unless otherwise indicated, all elements of the web page, all content and other materials on it are owned by us (or, as applicable, our licensors) and are protected by intellectual property rights. For the avoidance of doubt, the visual interfaces, design, text, graphics, images, systems, information, data, methods, program code, services, all other items and any other documentation or other ancillary materials provided (“Store Content") are owned by us or our licensors and are protected by copyright, trademark, trade secret and any other intellectual property rights.

          You may use the Store exclusively for the purposes set forth in these Terms. However, it is not allowed:

          • use of any algorithms, robots or similar data collection or extraction methods;
          • assignment, licensing, sublicensing of Store Content; 
          • remove, alter or obscure any copyright, trademark or other proprietary rights notices included in the Store or Store Content;

          Any use of the Store or Store Content other than as expressly authorized in these Terms without our prior written permission is strictly prohibited. Except as expressly stated by the Company, nothing in these Terms shall be construed as granting any license to any intellectual property rights.

          TRAPPED ROOM ESCAPE is a registered trademark at OSIM. Any use of the content of the web page is prohibited www.trapped.ro for purposes other than those expressly permitted by this document or by the legislation in force. Requests to use the content for purposes other than those expressly permitted by this document can be sent to the e-mail address info@trapped.ro.

          9. DISCLAIMER

          We do not warrant that the Website will meet your requirements or that use of the Website will be uninterrupted, secure or error-free or that the Store is free of harmful components such as viruses.

          10. CHANGES TO THE STORE

          We may, at our discretion, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any part or functionality of the web page.

          In no event shall the Company be liable for restricting or disabling access to any part or functionality of the web page.

          11. ASSIGNMENT

          The Company may assign these Terms and/or any or all of its rights or delegate any and all of its obligations under these Terms without your consent. All provisions contained in these Terms shall extend to and be binding upon our successors and assigns. 

          12. PERSONAL DATA

          Please see our personal data processing policy for information on how we collect, use, store and disclose your personal data.

          13. SEVERABILITY

          If any provision of these Terms shall be held to be illegal, void or for any reason unenforceable, then such provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the other provisions.

          14. NON-ENFORCEMENT

          The failure to enforce any provision of the Terms in certain cases does not constitute a waiver of the right to enforce those provisions in other cases.

          15. APPLICABLE LAW AND JURISDICTION

          These Terms are governed and interpreted in accordance with Romanian law. Any dispute arising from or related to these Terms or the Services provided by the Company shall be subject to the jurisdiction of the Romanian courts.

          16. ANPC

          For disputes related to the purchase of Products and/or Services from the Store, you can also contact the National Authority for Consumer Protection (ANPC), which provides you with a mechanism for extrajudicial dispute resolution. For more information, contact ANPC at the addresses indicated on own website.

          → Information note VIDEO SURVEILLANCE

          REILIN TREE SRL, based in INT. MARGĂRITARULUI, NR.2, ET.PARTER, AP.CAM 1, Otopeni, Ilfov, CUI 31699074. J23/1104/2014, as a personal data operator, processes your personal data, respectively the image, in order to monitoring people's access and ensuring their security, our premises and assets, on our legitimate basis to ensure their security. 

          The registered personal data can be communicated to the following recipients: contractual partners, public authorities, authorities competent to investigate the commission of criminal acts.

          Personal data will be stored for 30 days. The data will not be transmitted outside Romania.

          In accordance with the applicable legislation, you have the following rights: information, access, rectification, deletion, restriction of processing, data portability, opposition, not to be subject to individual decisions, to address the supervisory authority. 

          To exercise your rights and for more information regarding the processing of personal data, please contact us at the e-mail address: info@trapped.ro.